DuPont Solutions Telecom Evaluation

Collaborating with IT Executives to Evaluate, Deploy, and Manage Telecom & Cloud Services

Video Commentary
"Diminishing Carrier Support"

Diminishing Carrier Support by Molly Zraik (posted on No Jitter, 09/04/2013)

What is happening to customer service in the telecom industry--specifically the carriers? Typically, getting things accomplished in telecom has always been more complicated than most customers expect, but lately we are encountering provisioning and engineering challenges like we have never experienced before.


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