DuPont Solutions Telecom Evaluation

Collaborating with IT Executives to Evaluate, Deploy, and Manage Telecom & Cloud Services

InContact At-a-Glance

InContact’s  flexible cloud-based software helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition, and brand loyalty.

  • Recognized leader and cloud pioneer
  • Industry’s best-published service level agreement of 99.99%
  • 1300+ call center deployments
  • Used by 85,000+ agents globally
  • Over one billion calls handled per year
  • Over 100 integrations to top CRMs
  • More industry experience than any other contact center cloud vendor
What Analysts Say

"inContact is doing for the contact center what Salesforce.com did for the CRM."Piper Jaffray

Frost & Sullivan North American Cloud Contact Center Solutions, Best Practices, 2012